Terms of Service

1. The service & who may use it

The Service is provided by ProcessTwin AI Ltd, registered in England and Wales (company no. [Companies House no. — pending]), registered office [Registered office address — pending].

ProcessTwin provides process discovery, opportunity scoring, AI agent automation and related analytics ("the Service"). Features vary by plan. We may improve or modify the Service, and will not materially reduce core functionality during a paid term.

The Service is offered to businesses only and each user must be 18 or older. By accepting for an organisation you confirm you are authorised to bind it, and that it is acting for purposes within its trade or profession (not as a consumer).

2. Accounts & workspaces

You are responsible for the activity in your workspace, for maintaining accurate account information, and for ensuring your users keep credentials secure. Workspace owners control member roles and permissions.

3. Customer data

You retain all rights to data you connect or submit. You grant us the limited rights needed to operate the Service on your behalf. You are responsible for having the necessary rights and notices to connect third-party tools (for example, your email or CRM) to the Service.

We process customer data per our Privacy Policy and, where applicable, a Data Processing Addendum.

4. AI agents & automation

AI outputs can be wrong. The Service provides autonomy controls, approval gates, evaluation tooling and a kill switch; you are responsible for configuring the level of autonomy appropriate to each use, for reviewing actions where review is warranted, and for the consequences of actions you authorize agents to take in connected systems.

5. Acceptable use

No unlawful use, no attempts to breach tenant isolation or security controls, no connecting accounts you are not authorized to connect, no using the Service to infringe others’ rights, and no reselling without an agreement. We may suspend workspaces that endanger the platform or other customers, with notice where practicable.

6. Fees, billing & VAT

Paid plans bill in advance via Stripe. Usage beyond plan limits is soft-capped with alerts rather than surprise charges. Fees are non-refundable except where required by law or stated otherwise.

All prices are stated exclusive of VAT and other applicable taxes, which are added at the prevailing rate where required. You are responsible for any taxes on your side of the transaction other than taxes on our income.

7. Term & termination

Either party may terminate for material breach uncured within 30 days of notice. You can cancel any time; the Service remains available until the end of the paid period. After workspace deletion, data is removed following the schedule in the Privacy Policy, and you may export your data beforehand.

8. Warranties & liability

The Service is provided "as is" without warranties beyond those that cannot be excluded. Subject to the paragraph below, neither party is liable for indirect or consequential loss, loss of profits, revenue, anticipated savings, or loss or corruption of data, and each party’s aggregate liability is capped at the fees paid in the 12 months before the claim — except for breaches of confidentiality, IP infringement or amounts owed.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.

9. Data protection

Each party will comply with applicable data protection law, including UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf, our Data Processing Addendum (/legal/dpa) is incorporated into these terms and sets out the UK GDPR Article 28 obligations, subprocessors and international transfer mechanisms.

10. General

These terms are the entire agreement regarding the Service and supersede prior discussions. We may update them with 30 days’ notice for material changes; continued use constitutes acceptance. Neither party may assign without consent, except to an affiliate or in connection with a merger or sale.

These terms and any dispute or claim arising out of them (including non-contractual disputes) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction — unless your order form states otherwise.